The following terms and conditions constitute the contract between You and the Service Company which permits you to occupy the property for the dates shown in your reservation confirmation.
TOTAL COST
The total cost equals the rental amount, the tourist tax, the service fee, the accidental damage waiver. The rental amount includes:
- Amenities listed for each property on the website
- Final cleaning and utilities
- Greeting fees during normal business hours
- Service Company fees
- Tourist tax
Tourist tax is included in the supplemental fee. The amount can change with little notice from the French government and the prevailing rate must be paid in full prior to check in. If the rate increases after reserving, you will be invoiced the supplemental amount due. The amount of the tax is not under the control of Nestscapade, it is a government requirement and cannot be negotiated or refused.
BOOKING YOUR STAY
Payment
We accept payment in US dollars by MasterCard, Visa and American Express using a secure online payment system. We also accept Paypal payments. You may also pay by wire transfer subject to a wire transfer fee.
You will receive a payment reminder email 7 days before the final balance is due. We provide a 5-day grace period for the final payment. Failure to pay the final balance (or monthly payments, in the case of Monthly Stays) by the end of the 5-day grace period is considered a cancellation with no refund due.
Your reservation is not confirmed until you accept the terms and conditions and your credit card has been charged or your Paypal or wire payment has been received. Once you have paid the deposit, a contract will exist between You and the local Service Company. The rental contract cannot be assigned to a third party and the property cannot be sublet without written consent of the Service Company.
Making your reservation by telephone, on the website, or by email, means you are deemed to have read and accepted these terms and conditions. When payment has been received, you will receive reservation confirmation, a payment receipt email and the property arrival instructions.
Booking payment:
- Deposit of up to 50% of the full rental payment is due upon booking
- Balance is due 7 days before arrival
Price Changes
Prices fluctuate throughout the year. Once your booking is confirmed your rental price is protected and will not be changed, except for tourist tax rate changes. As with airfares, if the rent goes up or down we do not pass along the increase or decrease.
Visa and Passport
It is your responsibility to ensure that all members of your party, including children, have a valid passport and visa (where applicable). In general, passports must be valid for a minimum number of months after your departure date, please check with your embassy. North American travelers' passports must be valid for 6 months from the departure date.
ARRIVAL & DEPARTURE
Check-In and Check-Out
Your paid booking is for access to the property from 3:00 pm (15h00) for an apartment or 5:00 pm (17h00) for a villa on the 'booked from' date to 10:00 am (10h00) for a villa or 11:00 am (11h00) fpr an apartment on the 'booked to' date. However, we can sometimes accommodate earlier check-ins and later check-outs when the house schedule can allow it. Prior to your arrival, will receive an email with some information, instructions, and a questionnaire regarding your arrival plans. While arrival plans can be subject to unforeseen delays, in order to efficiently schedule greetings as closely as possible to a projected time, we require that you provide us with your complete arrival and departure details as soon as these are finalized. If your arrival information changes please let us know. Please update us with any arrival changes including any last-minute changes.
Housekeeping needs sufficient time to prepare each property, and we cannot guarantee the access before 3:00 pm (15h00) for an apartment and 5:00 pm (17h00) for a villa. But of course Nestscapade will do its best to provide you an earlier access when possible.
Arrivals after 7:00 pm (19h00) must be arranged in advance and may be subject to a late arrival fee payable directly in cash in the local currency to the greeter on arrival. Please request a price quote for late check-in. Generally, the latest arrival time is 10:00 pm (22h00), exceptions can be made for certain properties.
The check-out time is 10:00 am (10h00) for the villas, and 11:00 am (11h00) for the apartments. If you need to store your luggage past this time or would like to see if a later check-out time is possible, check with your local contact a day or two before your departure. A property that appears empty on the calendar the evening of the 'booked to' date does not guarantee that a checkout time past 10:00 am (10h00) is possible. Failure to leave the villa past 10:00 am (10h00) or the apartment past 11:00 am (11h00) or to exit with the intention of returning to the property by leaving your belongings behind without express permission may incur a supplemental late check-out charge to your credit card. We reserve the right to remove or dispose of luggage or belongings left in the property past 10:00 am (10h00).
Negligent/Intentional Damage and Lost Keys
You are responsible for any malicious damage whether caused by you or a member of your party and shall make your party fully aware of these Terms and Conditions. Instructions specific to the Property will be discussed with you at the time of arrival.
Please kindly keep a close eye on the keys to the property so that you don't lose them! Replacing keys and locks is very expensive, starting at 500 EUR and can go as high as thousands of euros. Many properties have special building keys and complex security locks that must be replaced for insurance purposes when keys are lost. Some of these keys required specific duplication cards with dedicated code making key reproduction/change expensive.
After you depart, the property will be checked to confirm it was left tidy, that there was no negligent or intentional damage, theft or loss of items such as keys. If all is well, your credit card will not be charged. In the unlikely event of loss, damage or extraordinary cleaning, we will inform you and your card will be charged for the amount to cover the costs.
In the event of negligent/intentional damage, extraordinary cleaning services or key replacement we reserve the right to charge your credit card.
Refundable Security Deposit
A refundable security deposit will be collected at the time of your final payment in the amount of:
- 850 euros for a villa rental
- 450 euros for an apartement rental
After you depart and the property is inspected, your security deposit will be credited back to the same credit card used for your last payment within 7 days of departure, minus the cost for any observed damages happened during your stay due to negligence, lost or theft.